Before payment
Any pilot scope should identify the service boundary, implementation responsibilities, billing terms, cancellation process, and the contact for billing questions.
Refund and cancellation terms are agreed with each engagement.
Azuren is operating through scoped early-access engagements. Final billing, cancellation, and refund treatment depend on the customer’s executed agreement and applicable payment-provider process.
Draft commercial information — not a binding refund policy or a substitute for an executed agreement.
After payment
If a payment appears incorrect, contact support with a non-sensitive transaction reference and the associated engagement. The team can confirm the applicable review route; no outcome or timeline is promised by this page.
Billing contact
Contact support@azuren.ai with a concise description. Do not email payment-card data, authentication credentials, or full financial statements.